Verizon wireless updating software

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If you don't have a strong connection to Wi-Fi or the Verizon Wireless network, you may not be able to perform a software update over the air.

This video shows the steps from selecting your new device through completing your order.To follow along, open your Upgrade Device page in My Verizon.Sign in, if you haven't already, then pause the video as needed as you move through the steps.The software update process may take up to 30-90 minutes.Do not disconnect the device from the computer during the repair process.

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